Local authorities broker CMS partnership
Three Staffordshire councils have joined forces to procure a content management system.
Lichfield, Cannock Chase and Staffordshire Moorlands have signed up to the CMS services provided by Jadu.
The three authorities are already members of the Staffordshire Connects partnership, an alliance of authorities in the county, through which they have jointly procured a customer relationship management system from Oracle.
But the partnership with Jadu will now enable them to feed content into the Oracle system and provide a single view of service content for customer service operators.
By merging integration projects and using standard eGov functionality the authorities’ say they will significantly reduce development costs by eliminating duplication.
Jadu was selected for its proven work in providing content to councils in East Lancashire, the Staffordshire councils said.
“In addition to the obvious cost benefits, we have had great benefit from knowledge sharing,” said Ros Bocock, ICT services manager at Cannock Chase.
The three councils are now also working with Jadu to develop solutions to a number of further common requirements including help text for customer service operatives and a joint integration project on eBalances using Jadu’s ePay software.
Rita Wilson, strategic director at Lichfield District Council, said: “Jadu has provided excellent support and concise usable information at every step of the way. They are committed to providing solutions not just for our individual authority needs but for all Jadu customers within the Staffordshire Connects partnership.”
