Wirral's new Customer Relationship Management (CRM) system is being used to help local residents create a safer community.
The CRM is supporting the ‘It’s Your Call’ initiative, recently launched by the Metropolitan Borough of Wirral in partnership with the Home Office.
Thanks to this service, the public can now call Wirral Anti Social Behaviour Team to report incidents of anti-social behaviour and neighbour nuisance. These reports are captured by the CRM and directed to Wirral Anti Social Behaviour Team who take appropriate action.
Since going live in June, Wirral’s CRM has logged more than 9,000 calls and is being used by more than 200 front and back office staff via Wirral Council’s Call Centre.
The CRM is being introduced through Wirral Council’s 1Business Programme, a seven-year initiative to improve services and service delivery by replacing all the authority’s current core computer systems with a modern integrated suite, and providing the building blocks upon which future improvements can be made.
Said Programme Manager Charles Allan: ‘This is a good example of how the new 1Business systems can really make a difference to people’s lives. We are delighted it is making it easier for people to help tackle the problems of nuisance behaviour.’
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Released by Gill Gwatkin, 1Business Communications Co-ordinator 691 8089
