This case study highlights how Lagan transformed Chicester Council Waste Management system
Previously, all waste management for Chichester District Council was handled using a complex Microsoft Office Access database. The resources required in-house to support the system on a daily basis and at times of service change had become onerous, taking almost one full-time member of staff’s time. The Council recognised that this posed a significant business risk with system support and development reliant on one individual’s skills and knowledge base. A new software system was required which could accommodate future growth and be maintained by the service users.
Chichester District Council had adopted Lagan’s Enterprise Case Management solution in 2004, and was already reaping the benefits of increased efficiency as the result of integration between the front and back office applications. Having drafted a list of requirements, the Council conducted a gap analysis which identified that the existing Lagan system could already meet 70% of the business needs for Waste Management, since delivery centred around service requests and customer/property records. Huw Rowlands, the Council’s Business Analyst, worked closely with Lagan developers to deliver additional functionality that would enable the system to build collection rounds, allocate individuals and assets to those rounds and enable the service to take advantage of corporate tools integrated into the base product, such as GIS, business reporting, e-payments and direct debits.
The success criteria for the project was based on:-
• Reducing revenue costs in terms of supporting the solution
• Delivering a system that would integrate into the Customer Service Centre without the need for expensive integration software
• Providing a solution that was supported by a known and reliable supplier
• Removing the reliance on support from one dedicated member of staff to a system that could be maintained by the back office admin staff and/or the in-house Lagan support staff.
• With no additional cost to support the waste management module, the council could immediately save the cost of 1 FTE.
Read more here how Lagan transforms waste management system
