Royal Mail welcomes independent review panel proposals
Source: Royal MailPublished Wednesday, December 17, 2008 - 07:59
Royal Mail Chief Executive Adam Crozier today said: “Royal Mail welcomes the package of proposals from the Independent Review Panel, led by Richard Hooper, which we firmly believe will help secure the future of the one-price-goes-anywhere Universal Service which is a crucial part of the social and economic fabric of the country and underpins the entire postal industry in the UK.
“Royal Mail also welcomes the recommendation by the Panel that Royal Mail and Post Office Ltd should each be allowed to develop and thrive in their different marketplaces, with the ability to focus on serving their particular customers’ needs. Our initial view is that the proposals, which have the full endorsement of the Government, offer a strong and secure future for Royal Mail and Post Office Ltd, and the ability to invest in the best interests of their people and their customers. We will of course be examining the document in more detail to assess the full implications for the company.”
Under the terms of the proposals Royal Mail will be allowed to enter into partnerships with private sector companies, bringing in investment into the postal operations to help accelerate its transformation plans while securing the future of the Universal Service. The report states clearly that Royal Mail’s postal operations should remain as an integrated end-to-end business. Post Office Ltd, also part of Royal Mail Group, would remain entirely in public ownership, reflecting its strong social and community role, and would continue to deliver both Government and financial services to communities around the UK. The report specifically recommends that Post Office will continue to play an important role in helping to provide the Universal Service throughout the UK.
Mr Crozier said: “We are also announcing today that Royal Mail Group and the Government have received an expression of interest from the Dutch postal operator, TNT, in a postal partnership with Royal Mail. We welcome this approach and will be having discussions with them and any other potential partners over the coming weeks and months.”
Mr Crozier added: “The report recognises that the rate of structural volume decline in the UK postal market – as in the rest of the postal world – has accelerated, with all postal operators now competing in the wider communications market where there is increasingly intense competition from broadband and other electronic media. There is therefore a clear need for Royal Mail to have access to private capital to accelerate the pace of our modernisation plans while continuing to provide the one-price-goes-anywhere Universal Service. Competition from electronic media is already costing Royal Mail at least £500m a year in profits, while the impact of competition from other postal operators is around £100m. The Panel’s proposals will allow greater investment in new technology to achieve still better quality of service and efficiency and to develop other revenue streams which will help support the future of the Universal Service and underpin the future success of the company. At the same time we will continue to bring in skills and talents from outside the business as we drive forward our transformation plan.”
The independent review team has also proposed that Royal Mail’s historic pension deficit, which is costing the business hundreds of millions of pounds a year, should be addressed by the Government in a form yet to be determined – as has already happened with many of its major rivals.
Mr Crozier added: “Earlier this year Royal Mail reformed the pension scheme to reduce the risk going forward. However, the Panel’s report, again wholly endorsed by the Government, recognises that Royal Mail simply cannot afford the unsustainable legacy financial burden, nor can we pass it on to customers in an increasingly tough commercial marketplace if we are to compete and succeed in the future. The Panel’s proposals will help ensure that the financial benefits of modernisation and greater efficiency will flow through to our customers in the form of better services, rather than simply be absorbed by increasing payments into a volatile pension fund. The proposals will also clearly be of benefit to our people and our pensioners.”
During the review, the Panel looked at the way in which the sector is regulated and concluded that in the light of market developments – especially the increasing switch away from mail to electronic communications - the postal industry should in future be regulated by Ofcom. Royal Mail said it welcomes the Government’s decision to implement this change in order to reflect the reality of the marketplace in which we now operate, and we will be working closely with Ofcom as we move to the new regime.
Mr Crozier added: “Central to all of these proposals is the need for Royal Mail to modernise its operations at pace. We already have a clear plan in place to do so and we will now be driving forward that transformation and ensuring that everyone in the organisation plays their part in delivering a world class postal service to our customers.
“This package of proposals underlines the Government’s strong commitment to the future of Royal Mail Group – both the Royal Mail postal business and Post Office Ltd. Importantly for the company, these proposals are in line with our submission to the Independent Review Panel and we firmly believe they are in the best long term interests of our people, our customers and the security of the Universal Service.”







