By October this year, councils are expected to have mechanisms in place to measure avoidable contact. From April next year, they will have to report annually on this national indicator (NI 14).
Read Lagan’s checklist for success to ensure you understand what is required and that you are on track.
What you will get from reading this guide:
- A check list to help define, identify, and measure key areas of avoidable contact
- A roadmap to develop a programme of continuous improvement
- Insight into how councils have significantly reduced avoidable contact
- A plan to kick start your NI 14 programme.
