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 <title>Guidance to boost frontline service delivery</title>
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 <description>&lt;p&gt;Joint NAO and Audit Commission report published&lt;/p&gt;
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 <pubDate>Mon, 13 Mar 2006 10:22:12 +0000</pubDate>
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 <title>Ufi: &#039;could do better&#039;</title>
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 <pubDate>Tue, 07 Mar 2006 11:15:33 +0000</pubDate>
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 <description>&lt;p&gt;Efficiencies through PPPS... Contact Centres seminar... Beacon scheme update&lt;/p&gt;
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 <pubDate>Mon, 21 Feb 2005 16:03:42 +0000</pubDate>
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 <pubDate>Mon, 13 Dec 2004 21:25:23 +0000</pubDate>
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